Increasingly customers are looking for a Hotel offering extended services, in which the SPA is an important complement to and valued by customers.

The designation "Hotel & SPA" turns out to be invariably an element of decision in choosing the hotel. And this is true both for Resorts, Hotels City wants to or Business.

However, the fact that the SPA is available does not mean that customers will use it effectively at all times. It simply means that they know that if they wish, can use the.

This small but important nuance has a significant impact on the sustainability of an SPA Hotel: In many cases, investment in the implementation and operation of a spa itself has a positive return, before becoming a customer acquisition cost to the Hotel.

And if the initial investment in the creation of the SPA can be considered a sunk cost, CAPEX part of the Hotel Unit, the cost of running a spa, mainly Human Resources, turns out to be a present operating cost and, in some cases, is difficult to justify a view to raising only overnight stays.

In cases where the SPA uses "Frelancers", the challenges are even greater, since it is necessary to ensure retention and availability of human resources, sometimes with reduced activity of SPA. Who runs this type of operation is well aware of the difficulty in getting resources to customers, especially during peak seasons, and the impact on customer satisfaction that can not always schedule the treatment provided for the date and time desired. The operating cost is even higher: customer dissatisfaction with the implications Asociados.

We propose a solution: turn your operational cost in a recipe.

The SPA Center SPA operationalizes a light in your hotel, ensuring high quality human resources with training and experience, service quality and, above all, availability.

• Availability because we added human resources for a wide range of spas.
• Availability because we have a broad portfolio of services and specialties.
• Availability because they do not have to worry about human resources management and services.

Without the investment normally associated with the creation of an SPA, reusing existing infrastructure and, above all, with a business model that focuses on their revenues.

Think of it as an Operating Lease for your SPA that are included in almost all services and only have to choose whether to intervene more or less in some administrative procedures.

Two ways to operationalize the SPA to you:

• SPA Center: With the mark SPA Center, which services are provided almost entirely by us. Besides being able to communicate to your customers that your unit has SPA Hotel, is yet to gain an edge on the services charged. The SPA is the portfolio that is on the main page of this site, covering 80% of the normal amount of therapy a typical spa. Ensure all service reservations, payments and collections, customer support, uniforms, supplies, Human Resources. You only have to provide the physical infrastructure and some support services;

• White: Your spa, with its brand, we act as a "white", giving you a set of high quality services for a very low cost. The portfolio income (PVP) and margins are fully defined by you. Your frontdesk is the reservation center and may include spa services on behalf of their client, or create "bundles" of stay + SPA. If you wish to use our portfolio of spa rituals or building your Rituals as: our therapists follow the protocols defined. The whole image is yours and therapists present themselves as employees of your spa, your brand. You can use our supplies or their brand of cosmetics SPA, by prior arrangement.

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The SPA Center operates in Greater Lisbon, Oporto and the Algarve.

To learn more about our offer and schedule an appointment, please click here .

Corporate Information

The SPA is the Central Division to provide services of Blue Serenity Spa.

Provides a catalog of massage and spa services which can operate in most hotels, and all marking and management services, payments, customer support and management of Human Resources.

Founded in 2006, Blue Serenity creates and develops sustainable businesses in tourism, Health and Welfare, acting on the entire value chain in an integrated fashion, services, equipment, training, business strategy, web and marketing.

Based in Lisbon, the Nations Park, the Blue Serenity develops business in Portugal and abroad with strategic partners.

Learn more here